Contributing to the improvement of citizens’ quality of lives and Seoul’s community welfare.
Study on Service QualityThis is a study for the development of public social service models and quality management systems, and for the preparation and application of general quality standards for the entire social service market according to Seoul City's policy and project operation to reinforce the publicness of social services and to improve job quality.
| Research subject and objective | Research Subject Name | 2019 Targets |
|---|---|---|
| Preparation of Social Service Quality Standards | Development of public distribution type service standards, and operating model | Development of Seoul City (Social Service One) standard operating model for integrated domiciliary care service |
| Analysis of effectiveness of public type long-term domiciliary care pilot project | Service responsibility modeling through analysis of effectiveness of public type long-term domiciliary care (cooperative system, team system, many-to-many service, etc.) projects, and analysis of service procedures |
This is a study conducted to develop strategic tasks, detailed strategic tasks, and contents to improve the quality of general social services throughout the social service market, care services, and service supply systems.
| Research Objective | Research Subject Name | 2019 Targets |
|---|---|---|
| Development of Strategies to Improve the Social (care) Service Quality | Development of educational system and contents for public distribution type social services | Development of educational system and contents for Seoul City Social Service One integrated public domiciliary care service providers |
| Development of strategic tasks for social (care) service quality improvement | Development of response tasks for service providers’ reinforcement of publicness and diversification |
This is a study on the improvement of the quality management system through the development of the Seoul type evaluation index and evaluation system, and the development of the good care service certification index and system, which are part of the quality management system for the social service delivery structure.
| Research Objective | Research Subject Name | 2019 Targets |
|---|---|---|
| Development of Social Service Quality Management (evaluation) System | Development of good care service certification systems | Development of good care service certification systems (home care service), improvement of certification indices, and formation of certification work structure |
| Development of Seoul type evaluation manual | Structurization and systematization of Seoul type evaluation systems | |
| Development of 2019 Seoul type social welfare facility evaluation index | Support for development, publicization, and evaluation of evaluation index for facilities used by the homeless |